Customer Service Officer Positions

1x Casual - Roma

1x Casual - Yuleba

1x Full-time (Fixed-term 12 months) - Roma

About the role

 To assist Council’s customers with telephone and face to face enquiries, payments in person and services in Customer Service Centres in Yuleba & Roma.


Key Selection Criteria

The skills and experience we’re looking for

  • A positive, professional and friendly manner, with the ability to remain calm and level headed in challenging situations
  • Strong organisational skills, with the drive and ability to work with minimal supervision
  • Commitment to a team-based approach, with demonstrated ability to work in a team environment to ensure the delivery of a high standard of customer service through Council’s 1300 number call centre.
  • Well developed computer skills in the Microsoft Suite of Software (Outlook, Word, Excel, PowerPoint)


The qualifications you must have

  • Current C (Car) Class Driver Licence
  • Current Work with Children Check (Blue Card) or ability to obtain


To Apply

Review the Position Description

  • Respond to the Key Selection Criteria (KSC) - tell us how your knowledge, skills, experience and qualifications meet the requirements of this role
  • Submit your application (resume and KSC responses) to Council by the closing date


Post PO Box 620, Roma Qld 4455

In-person (at any Customer Service Centre across the Region)


Our preference is for applications to be submitted online as it enables us to immediately confirm your application has been received.


If you are submitting your application by post or in person, you will need to include the Application Cover Sheet.


Please provide information that is both recent and relevant. Your application is your introduction to Council. It should outline your ability to perform the role and how you will contribute to our team.


Closing date: 5:00pm Monday, 29 May 2017


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Roma, Queensland, 4455, Australia